A direct line to the architects of play.
At WideHorizon, we don’t believe in automated loops or outsourced support scripts. Whether you're troubleshooting a rare hardware conflict during a high-stakes match or discussing a platform partnership, you are reaching the team that builds the tools.
Technical Help Desk
Encountered a bug or a performance bottleneck? Our assistance is provided by developers who understand the code.
- Average response: 24h
- Hardware profile analysis
Partnerships
Looking to integrate WideHorizon technology or discuss regional Italian gaming initiatives? Let's talk scale.
- SDK Access & Integration
- Event Sponsorships
Global HQ
Via Roma 12300100 Roma, Italy
+39 06 12345678
Mon-Fri: 9:00-18:00 CET
Method Note
We evaluate inquiries based on technical complexity and platform urgency. Our intake process is built on a custom robustness framework—ensuring every ticket is matched with a technician familiar with your specific operating system (iOS 15+ or Android 11+).
Communication Trade-offs
Speed vs. Depth: We prioritize technical depth over "instant" AI replies. You might wait 12 hours for a response that actually solves the issue.
Form vs. DM: Our form collects hardware data to skip the "have you tried restarting" phase, which requires more effort upfront but avoids back-and-forth fluff.
Direct Submission
What to include for a faster outcome
To help our engineering team bypass the diagnostics phase, we recommend checking these criteria before you hit send. We optimize for high-accuracy fixes rather than generic volume.
Specify Hardware Version
Include your exact device model and OS version. This allows us to replicate the environment instantly in our lab.
Connectivity Context
Are you on 5G or Wi-Fi? Our Italian server latency varies by region; knowing your location helps pinpoint routing issues.
Timeline of the Incident
A simple timeline (Started at 14:00, crashed during loading) speeds up our log inspection by 300%.
Physical Presence
Located in the heart of Rome, our studio serves as the testing ground for premium mobile experiences for the Italian market.
Open in MapsNeed a low-friction answer?
"I'm at work in Milan wishing I could adjust my UI transparency before my train ride home. I don't need a ticket, just a quick tip."
For non-urgent technical tips or community strategies, join our verified Discord server. Our community advocates and fellow players often have the solution within minutes.